News story: Delay Repay 15 goes live for northern passengers

first_imgRichard Allan, Deputy Managing Director at Northern, said: David Hoggarth, Strategic Rail Director at Transport for the North, said: Northern passengers are now eligible for extended compensation on journeys delayed by 15 minutes or more, Rail Minister Andrew Jones has announced today (17 December 2018).The Delay Repay 15 scheme – known as DR15 – improves the compensation available to passengers, ensuring they can claim quickly and easily regardless of the cause of delays or cancellation.DR15 is an extension of the current compensation package that already exists for journeys delayed by 30 minutes or more. It means passengers delayed by between 15 and 29 minutes can claim back compensation worth 25% of the single fare.Rail Minister Andrew Jones said: Out of hours media enquiries 020 7944 4292 Extending ‘Delay Repay’ to cover 15 minute delays is the right thing to do for northern passengers. Our absolute priority is delivering the reliable services passengers deserve, but when things go wrong people must be compensated fairly and quickly. We are also investing £15 million on enhancements for passengers across the north, ensuring we deliver improvements that passengers want alongside more comfortable and punctual services. Switchboard 0300 330 3000 The major disruption passengers across the north have endured this year has been unacceptable, it’s only right that they’re compensated when things go wrong. This a welcome move that will mean more people can claim now and in the future. Focus must now be getting services back on track. Transport for the North is committed to ensuring that passenger interests are put first, and we will continue to press the operators to deliver a reliable and more resilient rail service that people can depend on.center_img The extension to DR15 comes on top of the special compensation package announced for Northern and TransPennine Express passengers who experienced unacceptable disruption following the timetable changes earlier in the year. More than 12,000 claims from northern ticket holders have already been submitted and more than £1 million paid out in compensation.The Department for Transport and Transport for the North are working with the industry to deliver significant improvements in the performance of rail services in the north. This includes appointing industry expert Richard George to identify key underlining issues within the network and make recommendations that deliver improvements.The department has also worked with industry to introduce a new rail ombudsman, which provides a free, easily accessible dispute resolution scheme in cases where passengers are not happy with a train operator’s response to their complaint. Media enquiries 020 7944 3021 We are truly sorry for the inconvenience caused by the disruption to rail services earlier this year and have paid special compensation to more than 11,000 season ticket and non-season holders since the summer. Now, with the launch of Delay Relay 15, those customers who experience day-to-day delays will be able to claim the compensation they want and deserve. Our team works hard to deliver a consistent, punctual service but delays do happen and extending the scheme is the right thing to do for our customers. Northern passengers can now claim for 15 minute delays. DfT, Transport for the North and industry focused on delivering significant improvements in the performance of rail services in the north. Follows additional £15 million benefits package for passengers across the north. Rail media enquirieslast_img read more

Statement to parliament: High Speed 2 Phase 2b update

first_imgI have today (6 June 2019) published a government consultation on 11 proposed refinements to the route of HS2 Phase 2b, the section of HS2 running from Birmingham to Leeds via the East Midlands, and from Crewe to Manchester. These include the first proposals for infrastructure to one day allow Northern Powerhouse Rail (NPR) trains to use the HS2 route and vice versa.HS2 is making progress and work on Phase 1 (from London to the West Midlands) is well underway. Around 9,000 jobs are now supported by the delivery of HS2, with 300 apprentices on board and 2,000 businesses working on building the new backbone of Britain’s rail network.HS2 Phase 2b will complete the full ‘Y network’ and deliver the full benefits of HS2 in terms of capacity and better connections between cities and towns. Phase 2b will be a catalyst for regeneration and economic growth across the North and Midlands. In July 2017, I confirmed the route from Crewe to Manchester and Birmingham to Leeds via the East Midlands. In November 2018, I consulted on working drafts of the environmental statement and equalities impact assessment for Phase 2b, a major milestone in preparing the hybrid bill. I am today publishing a summary of the responses to those consultations, which are informing HS2 Limited’s ongoing design work.The proposals I am putting forward today mark another major milestone for HS2 Phase 2b and follow extensive work to ensure that the route offers the best value for taxpayers’ money as well as minimising disruption for residents and impacts on the environment.This consultation includes proposals to allow for 2 future junctions that could see the HS2 line into Manchester used as part of Northern Powerhouse Rail (NPR). These proposals have been developed in partnership with Transport for the North, and, in the future, would open up the opportunity for a potential new route between Manchester and Liverpool that could also be used for services between London and Liverpool.Design work on the scheme continues and where further change is needed we will consult again ahead of bill deposit. Further scope to support the interfaces with NPR (including at Leeds) and Midlands Connect is currently being considered and is subject to future funding decisions. This consultation also considers some works on the existing rail network that will allow for HS2 trains to run between the south and our great northern cities.It is an opportunity for communities affected by all the proposed changes to have their say in how the scheme develops. Good quality community engagement is crucial to HS2 and we want the input of those who will be affected.In addition to today’s consultation, I am also publishing updated safeguarding directions for the Phase 2b route to reflect the project’s updated land requirements. I am also extending the rural property support zones for Phase 2b in certain areas, this brings a greater number of property owners in scope of these compensation schemes, or a higher value payment, enabling more people to benefit.Copies of the command paper and safeguarding directions will be laid in the House of Commons and House of Lords libraries.last_img read more

Open consultation: Adding folic acid to flour

first_imgWe’re seeking your views on our proposal to make it mandatory for flour millers to add folic acid to flour (a process known as ‘fortification’).Mandatory fortification of flour with folic acid should help raise people’s levels of a vitamin called ‘folate’.Raising folate levels in women who could become pregnant would help reduce the number of babies born with birth defects of the brain, spine or spinal cord, known as ‘neural tube defects’.We want to introduce this change across the UK.last_img read more

Statement to Parliament: Coronavirus action plan: Health Secretary’s statement to Parliament

first_imgMr Speaker, with permission I would like to make a statement on the government’s coronavirus action plan.The situation facing the country is increasingly serious.Globally and at home, the number of cases continues to rise. As of 9am today there were 51 confirmed cases in the UK. It is becoming more likely that we will see widespread transmission here in this country.Our approach is to plan for the worst and work for the best.Yesterday I attended a COBR meeting chaired by the Prime Minister, in which we finalised our 4-part action plan to contain, delay, research and mitigate the virus.This plan has been jointly agreed between the UK government and the devolved administrations.Copies of the plan have been sent to Members of both Houses and made available in hard copy.The plan is driven by the science and guided by the expert recommendations of the 4 UK Chief Medical Officers and the Scientific Advisory Group for Emergencies.Our plan sets out what we know so far about the virus and the disease it causes, what long-term planning we have undertaken to prepare for a pandemic, what actions we have taken so far in response to the current coronavirus outbreak and, crucially, the role the public can play in supporting our response, both now and in the future.Mr Speaker, the UK is well prepared for infectious disease outbreaks of this kind.The international data continue to indicate that for most people, this disease is mild and the vast majority recover in full.We have responded to a wide range of disease outbreaks in the recent past. The NHS has been preparing for a pandemic virus for over a decade.We have world-class expertise to make sense of the emerging data.We have a strong base on which to build.And while COVID-19 is a new virus, we have adapted our response to take account of that fact.Our plan sets out a phased response to the outbreak.Phase one is to contain. This is the phase we are currently in.Contain is about detecting the early cases, following up with close contacts, and preventing the disease from taking hold in this country for as long as is reasonably possible.This approach also buys time for the NHS to ramp up its preparations.If the number of global cases continues to rise ‒ especially in Europe ‒ the scientific advice is that we may not be able to contain this virus indefinitely.At that point we will activate the delay phase of our plan.Delay is about slowing the spread, lowering the peak impact of the disease and pushing it away from the winter season.We are mindful of scientific advice that reacting too early or overreacting carries its own risks.So, subject to the primary goal of keeping people safe, we will seek to minimise social and economic disruption.Mr Speaker, the third part of the plan is research.Research has been ongoing since we first identified COVID-19 and I pay tribute to scientists at Public Health England who were among the first in the world to sequence its genome.Research is not just about developing a vaccine, which we are actively pursuing, but which will be many months away at the earliest.Research is also about understanding what actions will lessen the impact of coronavirus including what drugs and treatments – existing and new – will help those who are already sick.The fourth phase is mitigate.We will move on to this phase if coronavirus becomes established in the UK population.At that point, it would be impossible to prevent widespread transmission, so the emphasis will be on caring for those who are most seriously ill and keeping essential services running at a time when large parts of the workforce may be off sick.Our plans include not just the most likely case, but the reasonable worst case.We will identify and support the most vulnerable.If necessary, we will take some of the actions set out in today’s plan to reduce the impact of absentees and to lessen the impact on our economy and supply chains.We prepare for the worst and work for the best.We commit to ensuring that the agencies responsible for tackling this outbreak are properly resourced, have the people, equipment and medicines they need and that any new laws they need are brought forward as and when required.This is a national effort.We need everyone to listen to and act on the official medical advice.We need employers to prioritise the welfare of their staff.And the single most important thing that everyone can do, and I make no apologies for repeating this Mr Speaker, is to use tissues when you cough or sneeze and wash your hands more often.It’s in your interest, in your family’s interest and in the national interest.We will get through this Mr Speaker. Everyone has a part to play.And I commend this statement to the House.last_img read more

News story: Update from the UK Chief Medical Officers on the UK alert level

first_imgThe Joint Biosecurity Centre has recommended that the COVID-19 alert level should move from Level 4 (A COVID-19 epidemic is in general circulation; transmission is high or rising exponentially) to Level 3 (A COVID-19 epidemic is in general circulation). The CMOs for England, Scotland, Wales and Northern Ireland have reviewed the evidence and agree with this recommendation to move to Level 3 across the UK. There has been a steady decrease in cases we have seen in all four nations, and this continues. It does not mean that the pandemic is over. The virus is still in general circulation, and localised outbreaks are likely to occur. We have made progress against the virus thanks to the efforts of the public and we need the public to continue to follow the guidelines carefully to ensure this progress continues. Chief Medical Officer for England, Professor Chris WhittyChief Medical Officer for Northern Ireland, Dr Michael McBrideChief Medical Officer for Scotland, Dr Gregor SmithDeputy Chief Medical Officer for Wales, Dr Chris Joneslast_img read more

Heathrow openings planned for Caffè Nero

first_imgCaffè Nero has revealed it will be opening three customised stores at Heathrow Airport’s Terminal 2, as it builds its portfolio of out-of-town outlets.The coffee shops will open in June 2014, and comprise two units in arrivals and one airside. The chain said they would offer customers “several new elements and features” alongside its normal coffee offering.The biggest of the three outlets will be located within arrivals, and will feature a number of artisanal food products in a farmers’ market format, said Caffè Nero.It will also house a Coffee Roasting Room, and a stage, on which musicians will regularly perform, as part of Nero’s national music programme which supports up-and-coming artists.At its airside satellite outlet, Nero will be offering deli-style food, Italian prosecco, Italian wines and Italian beers.Gerry Ford, chairman and founder, said: “From handcrafted and locally roasted award-winning coffee to deli-style, Italian-influenced food, our aim is to bring premium Italian products with provenance to the customer – to taste there or take away from the airport.”In July the coffee chain appointed SPACE Retail Property Consultants to advise on the roll-out of outlets in retail park locations.last_img read more

Rebrand for Esquires coffee house

first_imgFranchise chain Esquires Coffee is to reopen its first new-look shop in Durham as part of its plans to rebrand.The new coffee house, situated on Silver Street, is the first of the brand’s 24 UK stores, which will incorporate the new corporate branding, to be rolled out in the next 12-18 months.The new design concept was introduced with the aim of capturing the local environment and positioning the brand s an “international premium branded coffee house”.The company said: “Our aim is to create a vibrant, friendly environment for our customers to enjoy our 100% organic and Fairtrade coffee.”The Durham site is set to open in October by new franchisees Dale Smith and Clare Footes, who said they wished to create “a friendly, warm welcoming atmosphere where all are welcome to enjoy great coffee and delicious food”.Esquires also has shops in in China, the Middle East, Canada and New Zealand.last_img read more

BIA 12 Days of Christmas: Just: Gluten Free Bakery expects innovation

first_imgNumber two on the BIA 12 days of Christmas is the Just: Gluten Free Bakery, winner of this year’s Free-from Bakery Product of the Year, which says 2015 will be about improving allergen-free treats.Ronnie Stebbings, managing director of the gluten-free bakery, told British Baker of his excitement about new innovative products, which all fit in with the new allergen labelling rules that have come into place today.“Year 2014 has been really amazing for Just: Gluten Free Bakery. We celebrated our first birthday as first-ever winners of the Baking Industry Award for ‘Free-from Product of the Year’. It was a fantastic achievement, which set the bar for 2015 even higher.“With the introduction of the new allergen information rules this month, all food outlets must clearly display information on allergens they use. This will help raise general awareness of allergen control within foods.“At Just: we are very fortunate, because our products are manufactured in an allergen-free production facility and are free from the 14 major allergens, so our labels will need no changes.“In 2014 we created new, innovative and versatile products, which satisfy a wide range of consumers. Whether it is foodservice, healthcare, education or travel sectors, they all cater daily for a large number of individuals who need to avoid one or more of the food allergens in their diet. “In 2015… we will continue to work on our existing products – to make them healthier and tastier – but still allergen-free and vegan. We will work on new products – bakery treats that a year ago we thought were impossible to make without any of the major allergens. We will continue our search for and trial new ingredients – to benefit nutritional values of our products and make them even yummier.“Could we get a BIA in 2015 too? Hmmm… we will definitely try!”last_img read more

Applegreen to trial Bakewell Café in the UK

first_imgApplegreen has told British Baker that it will bring the successful motorway service café concept in the UK.Adrian Grimes, head of operations UK for the Irish motorway service operator, told British Baker that: “At this moment, the only information that I can give you is that we are going to trial a Bakewell offer in one of our UK sites.”He added: “It is still in a very early stage of development.”The location of the UK site in question is as yet undisclosed.Last month, signs were put up at the Applegreen service station located on the M1 just outside Lisburn, Northern Ireland, advertising a Greggs shop.There are currently over 90 Applegreen service stations in Ireland, and over 40 in the UK.last_img read more

Changes to Finsbury board

first_imgRetail and foodservice bakery group Finsbury Food has a new non-executive director in Zoe Morgan, and is to lose a non-executive director in Edward Beale. Effective as of 4 July, the start of the company’s new financial year, Morgan will become a non-executive director of Finsbury Food Group.Morgan has 15 years of executive director experience, including as group marketing director of The Co-operative Group, HBoS Retail and Boots UK. For the last eight years she has held a portfolio of non-executive directorships, and is currently a board member of Moss Bros, Kind Consumer and The Good Care Group.Following more than 13 years of tenure, Edward Beale has announced his intention to step down from the board after the November 2016 AGM. Beale was appointed as a director of Finsbury when Memory Lane Cakes was reversed into the Megalomedia cash shell to create Finsbury in August 2002, and initially served as interim finance director until August 2003.Peter Baker, non-executive chairman of Finsbury, said: “On behalf of the board and the wider group I welcome Zoe to the business. Her appointment comes at an exciting time in Finsbury’s development.“I would also like to take the opportunity to thank Edward for his support and contribution to the group throughout this time, helping us to reach our current position in the market.”last_img read more