children love toys, a toy store has a lot of money, so now the toy chain is very welcomed by the investors in the venture, but to operate smoothly and is not an easy thing, businesses need to understand the skills from many aspects.
observation of emotional investment
if you can put yourself in for the sake of customers, through the customer’s eyes to observe, understand the needs of customers, so as to provide quality and efficient service. When different types of customers, employees need to provide different services, such as irritability treat customers, have patience, gently with his article about the dependent; treat customers, employees should be good for them, some useful advice, but don’t put too much pressure.
try to figure out the customer psychology